Frequently Asked Questions

We roast all our coffee to order during weekday working hours, 9am-5pm Monday-Friday, so your order will be fulfilled as soon as possible after it has been placed (we don’t process orders over the weekend). You will receive regular email updates to keep you informed on your order’s progress.

All U.K. orders over £25—and all subscriptions—qualify for free shipping and anything under this amount will cost £3.95.

Shipping for international orders depends on the country and weight, and will be calculated at checkout.

We offer free shipping for orders over £25 and on all of our subscriptions to U.K. addresses only.

We post all orders out via Royal Mail Tracked 48hr Monday-Friday so you should expect to receive your order within 2-5 days. Please allow 2 weeks for your order to arrive. If it has not arrived within this time, please contact us at hello@glenlyoncoffee.co.uk. Please note: we do not ship orders over the weekend.

Your order will be delivered by Royal Mail using the Tracked 48hr service.

If you wish to track your order, please contact us at hello@glenlyoncoffee.co.uk where we will check the status of your parcel.

We currently do not offer collection from the roastery but we may be able to accommodate your request if you are in the area during the working week (Mon-Fri).

Please give us a call or email us and we will do our best to facilitate this.

We currently deliver to the UK & Channel Islands and most of the EU. If you wish to order from a country other than those listed, please get in touch and we will check if this is possible. We are currently unable to deliver to the USA & Canada.

We offer payment via Debit Card, Credit Card & PayPal

Yes! You can purchase gift cards from our website here.

If we’ve sent the wrong grind size, please get in touch with your order details at hello@glenlyoncoffee.co.uk and we will get a replacement sent out to you.

If we’ve made an error with your order, please contact us at hello@glenlyoncoffee.co.uk with details of the error and we will get a replacement sent out to you.

If you’ve made a mistake, please pop us an email where we will try to fix this for you. We will do our best to accommodate your request but may not always be able to do so.

Our goal is to provide you with the highest quality coffee. If however you are dissatisfied with the product that you have purchased it can be returned to us, provided it is not more than 7 days since you received the goods. You will only receive a refund for bags of coffee that have not been opened, and you will be responsible for the costs of returning the goods to us. If goods are damaged, or if you receive a product that you did not order, we will provide you with a full refund or replacement provided you notify us within 30 days of receiving the goods. Please contact us via email at hello@glenlyoncoffee.co.uk or phone 01887 822871 so that we can discuss suitable collection or return shipping options.

We have various types of coffee subscriptions available - from single origin subscriptions to decaf subscriptions, and gift subscriptions.

Choose a frequency of delivery and amount of coffee (250g or 1KG) that works best for you - and we'll do all the rest.

We also now offer an office coffee subscription, which is ideal if you're looking to furnish your workplace with a speciality coffee offering to look forward to each day. This comes with a choice of either 2, 4, 6, 8 or 10KG bags depending on the size of your office.

Whether you're looking for a recurring Single Origin or a prepaid Blend subscription, you're in control.

Simply choose your favourite coffee, how often you want to receive it, and whether you want to prepay in advance or pay monthly. Then we'll roast and post your subscription direct to your door - with FREE shipping!

The easiest way to find your perfect coffee is to follow our quiz, but you can also click See All Subscriptions to choose from a list.

You can access your customer portal through your store account login. If you have not registered an account, you will need to create an account using the same email address used at checkout.

Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

1. Login to your customer portal.
2. Click the Manage subscriptions tab.
3. Under the subscription you want to pause, select Manage this subscription.
4. Click Cancel subscription and the pause a subscription options will display. Select how long you want to pause your subscription for and click Pause subscription.

1. Login to your customer portal.
2. Click the Manage subscriptions tab.
3. Under the subscription you want to cancel, select Manage this subscription
4. Click Cancel subscription, then Cancel subscription again.
5. Provide a cancellation reason and click Next, then confirm the cancellation by selecting Cancel subscription.

If you order one bag of coffee, we will post these in a letterbox friendly envelope. Anything over this amount will be sent out in eco-friendly packaging.

A recurring subscription will charge you each month on an ongoing basis. Choose your coffee, quantity, and frequency and then get excited about the fact that you can edit your subscription at any time. Want to try a new coffee? Just swap to a different one! Need to pause for a month? Just pause it in your account. Recurring subscriptions can be cancelled at any time.

While you can buy a recurring subscription for others, we would recommend our gift subscriptions instead so that your recipient has control over what they get and when.

A prepaid subscription is paid up front for a set amount of coffee. You choose the coffee you like, the quantity, and the frequency. You pay once and the coffee is delivered until your subscription runs out. This will not auto-renew (though you can choose to manually renew it yourself).

While you can buy a prepaid subscription for others, we would recommend our gift subscriptions instead so that your recipient has control over what they get and when.

A gift subscription is paid up front for someone else. This credit is then added to your recipient's account once they redeem their gift. Their future subscriptions draw down from the credit that you sent until it runs out. Once it runs out, they can choose to add a payment method to continue the subscription on their own. The benefit is that the recipient has complete control.

If your credits balance is above £0 but is not enough to cover your recent order then you have simply run low on credit and you do not have a payment method assigned to cover the difference for your subscription.

To continue your subscription (and to use up your balance) please do the following:

1. Log in to your customer account. Enter your email address and you will receive an email with a six-digit code in order to log in.
2. Navigate to profile.
3. Scroll to the bottom of the profile page.
4. If you already have an existing payment method: press assign a payment method to subscriptions and choose an existing payment method.
5. If you do not have an existing payment method (e.g. you were sent a gift subscription and you have never placed another order from us): choose add a payment method and the website will prompt you to add and verify a payment method.
6. If successful, this payment method will appear under your payment methods.
7. Next, press assign a payment method to subscriptions and choose the payment method which you just added.
8. Navigate to the subscriptions page.
9. Scroll down to credits and ensure that "Automatically use credits for my next order" is toggled on. 
10. Scroll up and you should find a notification about your most recent order having an insufficient credit balance.
11. Inside this notification select retry payment.
12. If successful, this should use up your remaining credit balance and charge the remainder to the payment method which you just added.
13. Your subscription should now continue as normal and charge to your new payment method.

Important note: If you add a payment method from the "Subscriptions" tab then it will not be accepted for your existing subscription. Please follow the step-by-step process above instead.

If you have any issues following these steps, or if they do not work for you, then please email us and we will do our best to help. Please just know that we are unable to add a payment method for you due to security reasons.

All of our coffee is roasted in the Highlands of Scotland, at our roastery cafe in a town called Aberfeldy.

We are open for visitors Monday-Friday, so pop in if you're ever in the area for a brew and a chat!

Our subscriptions are available for delivery to any and all UK addresses.

Get in touch with our team via our contact page

Our roastery cafe in Aberfeldy is open to the public! You can find all the details and our opening hours here.

We partner with like-minded cafés, restaurants, and many more businesses located throughout Scotland and beyond. Going somewhere specific? Get in touch and we can hopefully recommend a great café.

Yes, our roastery café in Aberfeldy is open on bank holidays.

Part of a global movement using business as a force for good, B Corp companies meet the highest standards of verified social and environmental performance, accountability and public transparency.

In February 2022 we were accredited with B Corp status with a score of 104.2 for our efforts to run a purpose led business. Read more here.

A full rundown of our sustainability progress can be found here.