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Frequently Asked Questions
This is a good first stop to find answers to questions about shipping, subscriptions, or more general questions about Glen Lyon Coffee Roasters.
If you still can’t find what you’re looking for, please get in touch via the contact form or send us an email firstname.lastname@example.org.
ORDERS & SHIPPING
When will my coffee be roasted?
We roast all our coffee to order during weekday working hours, 9am-5pm Monday-Friday, so your order will be fulfilled as soon as possible after it has been placed (we don’t process orders over the weekend). You will receive regular email updates to keep you informed on your order’s progress.
How much does it cost to post my order?
All orders over £25—and all subscriptions—qualify for free shipping and anything under this amount will cost £3.95.
Do you offer free shipping?
We offer free shipping for orders over £25 and on all of our subscriptions
When can I expect to receive my order?
We post all orders out via Royal Mail Tracked 48hr Monday-Friday so you should expect to receive your order within 2-5 days. Please allow 2 weeks for your order to arrive. If it has not arrived within this time, please contact us at email@example.com. Please note: we do not ship orders over the weekend.
How will my order be delivered?
Your order will be delivered by Royal Mail using the Tracked 48hr service.
Can I track my order?
If you wish to track your order, please contact us at firstname.lastname@example.org where we will check the status of your parcel.
Can I collect from the roastery?
We currently do not offer collection from the roastery but we may be able to accommodate your request if you are in the area during the working week (Mon-Fri).
Please give us a call or email us and we will do our best to facilitate this.
Do you ship internationally?
We currently deliver to the UK & Channel Islands, Republic of Ireland, Germany & Slovenia. If you wish to order from a country other than those listed, please get in touch and we will check if this is possible. We are currently unable to deliver to the USA & Canada.
What payment methods do you offer?
We offer payment via Debit Card, Credit Card & PayPal
Do you offer gift cards?
Yes! You can purchase gift cards from our website here.
I’ve received the wrong grind size.
If we’ve sent the wrong grind size, please get in touch with your order details at email@example.com and we will get a replacement sent out to you.
There is an error with my order
If we’ve made an error with your order, please contact us at firstname.lastname@example.org with details of the error and we will get a replacement sent out to you.
I’ve made a mistake on my order, can I change it?
If you’ve made a mistake, please pop us an email where we will try to fix this for you. We will do our best to accommodate your request but may not always be able to do so.
What is your returns policy?
Our goal is to provide you with the highest quality coffee. If however you are dissatisfied with the product that you have purchased it can be returned to us, provided it is not more than 7 days since you received the goods. You will only receive a refund for bags of coffee that have not been opened, and you will be responsible for the costs of returning the goods to us. If goods are damaged, or if you receive a product that you did not order, we will provide you with a full refund or replacement provided you notify us within 30 days of receiving the goods. Please contact us via email email@example.com or phone 01887 822871 so that we can discuss suitable collection or return shipping options.
GLEN LYON COFFEE
Can I visit the roastery?
Our roastery cafe in Aberfeldy is open to the public! Find us serving coffees, cakes and pastries, beans and merch Monday - Friday 9am - 4pm. At the moment we aren’t offering public roastery tours, but for private tour inquiries, please email firstname.lastname@example.org
Where else can I drink Glen Lyon Coffee?
We partner with like-minded cafés, restaurants, and many more businesses located throughout Scotland and beyond. Going somewhere specific? Get in touch and we can hopefully recommend a great café.
Are you open on Bank Holidays?
Yes, our roastery café in Aberfeldy is open on bank holidays.
Can you explain B Corp?
Part of a global movement using business as a force for good, B Corp companies meet the highest standards of verified social and environmental performance, accountability and public transparency.
In February 2022 we were accredited with B Corp status with a score of 104.2 for our efforts to run a purpose led business. Read more here.
What are some of your sustainability measures?
A full rundown of our sustainability progress can be found here.